STEP 01
Service Request
Submit symptom details
Submit symptom details
Submit the details of the issue following the instructions on the Service Request page.
1~2 business days
Repair Service
Repair Service
Minimizing downtime
with reliable maintenance.
- STEP 02
Diagnosis
Receive repair scope and quote
Receive repair scope and quote
Based on your submission, we diagnose the issue and provide a quote. If remote diagnosis is unavailable, an on-site visit is arranged.
Via phone or email - STEP 03
On-site Preparation
Prepare parts and finalize schedule
Prepare parts and finalize schedule
We secure the required parts for on-site repair. As soon as preparations are complete, we will confirm and share the scheduled visit date.
3~5 business days - STEP 04
Repair & Completion
On-site repair and final sign-off
On-site repair and final sign-off
Repairs begin only after you approve the cost and time estimates. The process is concluded with your final sign-off.
Completed upon sign-off
The estimated cost provided prior to service is subject to change based on the actual condition of the product.