As of March 20, 2025
Warranty & Service Policy
This policy outlines the standards and procedures for warranty and maintenance services provided by ROBROS,
establishing clear guidelines between the company and our customers.
Service flow
- 01
Service Request
Submit the details of the issue following the instructions on the Service Request page.
- 02
Diagnosis
Based on your submission, we diagnose the issue and provide a quote. If remote diagnosis is unavailable, an on-site visit is arranged.
- 03
On-site Preparation
We secure the required parts for on-site repair. As soon as preparations are complete, we will confirm and share the scheduled visit date.
- 04
Repair & Completion
Repairs begin only after you approve the cost and time estimates. The process is concluded with your final sign-off.
The estimated cost provided prior to service is subject to change based on the actual condition of the product.
Service Fee Schedule
Visit Fee
KRW 150,000 per engineer
Parts & Materials
Billed separately
Labor Fee
KRW 37,500 per hour
| Coverage | Category | Visit Fee | Parts Cost | Labor Cost | Description |
|---|---|---|---|---|---|
| Covered | Free of Charge | X | X | X | Manufacturing Defects under Normal Use |
| Partially Covered | O | X | X | Inspection Requests, Usage Inquiries, and Installation Checks | |
| Chargeable | O | O | O | Customer-Induced Damage (Liquid Damage / Physical Damage / Power Issue / Unauthorized Modification) | |
| Not Covered | Chargeable | O | O | O | Expired Warranty, Consumables, Maintenance, or Environmental Factors |
Coverage Covered
Free of Charge
Visit Fee
XParts Cost
XLabor Cost
XDescription
Manufacturing Defects under Normal Use
Coverage Covered
Partially Covered
Visit Fee
OParts Cost
XLabor Cost
XDescription
Inspection Requests, Usage Inquiries, and Installation Checks
Coverage Covered
Chargeable
Visit Fee
OParts Cost
OLabor Cost
ODescription
Customer-Induced Damage (Liquid Damage / Physical Damage / Power Issue / Unauthorized Modification)
Coverage Not Covered
Chargeable
Visit Fee
OParts Cost
OLabor Cost
ODescription
Expired Warranty, Consumables, Maintenance, or Environmental Factors
Travel time for on-site service is not included in the labor charge.
Labor is billed at a minimum of one hour.
A single travel fee applies when inspecting two or more devices at the same location.
Visit fees may still apply even if no repair is performed after the on-site inspection.
Shipping Fee Guidelines
| Category | Covered By |
|---|---|
| Initial Defect | ROBROS |
| In-Warranty Manufacturing Defect | ROBROS |
| Customer-Caused Damage | Customer |
| Out of Warranty | Customer |
Category
Covered By
Initial Defect
ROBROS
In-Warranty Manufacturing Defect
ROBROS
Customer-Caused Damage
Customer
Out of Warranty
Customer
Shipping Guidelines
- Secure packaging is highly recommended to prevent damage during transit.
- Any damage incurred during shipping will be handled in accordance with the courier's policies.
- Additional shipping fees may apply if the package is sent Cash on Delivery (COD).
Please ensure to back up all stored data before shipping the product. Data may be deleted or altered during the repair process.